Legal Information

Terms & Conditions

  1. Scope
    These Terms & Conditions govern your use of Shipyaari website, platforms and Shipyaari Mobile Application (collectively, the “Applications”)  The Applications are owned by AVN Business Solutions Private Limited (‘Shipyaari”).

  2. Eligibility
    The Application is provided by Shipyaari and available only to entities and persons who have reached the age of legal majority and are competent to enter into legally binding agreement(s) under the applicable law. If you does not qualify, you are not permitted to use the Application.

  3. Shipyaari Licenses
    All customised graphics, icons, and other items that appear on the applications are trademarks, service marks (“Marks”) of Shipyaari and licence to use such Marks may not be used or interfered with in any manner. Shipyaari does not convey to anyone, through allowing access to this website, any ownership rights in the Shipyaari applications or in any content appearing on the applications. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available  in the Application or in any way reverse engineer the Applications.
    Shipyaari reserves the rights to change the terms and conditions from time to time without any notice and it is the responsibility of customer to go through policies, terms and conditions mentioned on this website.

  4. Modification of terms
    Shipyaari may revise and update these Terms and conditions any time. Your continued usage of the applications after any changes to these terms and conditions will be deemed as acceptance of such changes. Any aspect of the application may be changed, supplemented, deleted or updated without notice, at the sole discretion of Shipyaari.  
  5. Disclaimer of warranties
    The services, the content and the information on this website are provided on an “as is” basis. Shipyaari to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. Shipyaari its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the Shipyaari applications. 
  6. Limitation of Liability
    Use of the Shipyaari applications and its content is at your sole risk. Shipyaari will in no event be liable to you or any person or entity claiming through you for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in or the use of or inability to use the Shipyaari application and its content including without limitation, damage for lost profits, business, data, or damage to any computer systems, even if you have advised Shipyaari of the possibility of such damages.
  7. Governing Law and Jurisdiction
    To the fullest extent permitted by law, these Terms of Use are governed by the laws of India and courts in Mumbai, India will have jurisdiction.

Privacy Policy

We are committed to providing the highest level of protection regarding the processing of our employees’, vendors’ and customers’ personal data based on applicable data protection laws and regulations.

This Privacy Policy explains how AVN Business Solutions Private Limited providing services under the brand name of ‘Shipyaari’ (hereinafter referred to as “Shipyaari”, “we”, “us”, “our”) may collect, use, store, disclose or otherwise process your personal data including personal data provided when using our website or any of Shipyaari applications, and describes the rights you have with respect to your personal data.

Types of Personal Information collected by the Company

While using our Services, we may collect the following categories of Personal Information
from the Users:

  • Name
  • User ID
  • Email address
  • Address
  • Gender
  • Age
  • Phone Number
  • Password chosen by the User
  • Geographical location through the IP address of the Users
  • Financial account information like bank account details, GST certificate, PAN Card, etc. and transactional information in relation to transactions where the Company is involved;
  • Any of the aforesaid information pertaining to the customer/buyer of the User
  • All other personally identifiable information/details as the User may share from time to time (including personally identifiable information/details of the customer/buyer of the User)

Access to Personal Data

Your personal data processed by us is only accessible by a limited list of recipients on a need-to-know basis or where required by law.
Our policy does not apply to third-party websites where our online advertisements are displayed, nor to linked third-party websites which we do not operate or control.
We never sell, trade or rent any Personal Data, for any purpose. We only share Personal Data with third parties in connection with the provision of the services to our users, such as sellers, business partners. This disclosure may be required for us to provide you access to our products/services, for fulfilment of your orders; for enhancing your experience; for providing feedback on products, to collect payments from you, to comply with our legal obligations, to conduct market research or surveys; to enforce our Terms of Use, to facilitate our marketing and advertising activities, to analyse data, for customer service assistance, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.
We do not disclose your personal information to third parties for their marketing and/or advertising purposes without your explicit consent.

Our Commitment to Data Security

We treat your Personal Data as we treat our own data – with great care. We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via e-mail, social media or telephone

Opt-out

If the User wishes to opt out of receiving non-essential (promotional, marketing-related) communications from us, after setting up an account, they may choose to do so by sending an email to [email protected].

Grievance Redressal

Any complaints, abuse and concerns with regard to content or breach of the terms may be informed to the designated Grievance Officer as mentioned below in writing or through email

CTO,
AVN Business Solutions Private Limited
Linkway Estate, 4B, 4th Floor, Goldline Business
Centre Adjoin to, Off, New Link Rd, Malad West, Mumbai, Maharashtra 400064
[email protected]

Changes to this Privacy Policy

Shipyaari may in its absolute discretion update this policy from time to time.

Refund Cancellation Policy

  • You can anytime ask our agents to deactivate your account.
  • Data in your account shall be kept for another 90 days if you wish to resume the account.
  • Once the data is deleted there is no way of retrieving it back.
  • Wallet amount shall not be refunded in any case.
  • Subscription charges paid shall not be refunded in any case.
  • Any dispute related to service and credit/debit notes shall be settled in the wallet only.
  • Post deactivating you may still receive invoices for those shipments which were not billed earlier or for which there are changes in the shipping details and the same shall be payable if in case not paid in advance.
  • We reserve the right to modify the terms and conditions of Shipyaari services at any time and shall be notified.
  • In case it is found that you/user is involved in any fraudulent activities involving Shipyaari services, then your account may be put on hold or can be deactivated unless satisfactory reasons are provided.

Shipyaari Logistics Service Provider Policy for Seller Apps/Buyer Apps

As a Logistics Service Provider on the ONDC network, Shipyaari believes in fair, transparent and equal treatment of all Seller Apps/Buyer Apps. 

For On-network logistics, Shipyaari  Logistics Service Provider does not practice any form of differential treatment towards Seller apps/ Buyer apps.

Version: 1.0

Date: 7th September, 2023