General
RTO aka Return-To-Origin, it is the process after a delivery is failed, in this a product never reaches the consumer due to multiple reasons, hence it is returned back to the sellers.
The following are a few common reasons for RTO:
a) Incorrect Delivery Address
b) Unavailability of the Recipient
c) Damaged Goods
d) Unsatisfied Customers
e) Shipping and Handling Errors
f) Failed Delivery Attempts
g) Customer Cancellations
Connect with us on [email protected] or call us on +91 9136996666
.Given below is an indicative list of all dangerous or prohibited products you cannot ship via Shipyaari.
Dangerous Goods
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a. Oil-based paint and thinners (flammable liquids)
b. Industrial solvents
c. Insecticides, garden chemicals (fertilizers, poisons)
d. Lithium batteries
e. Magnetized materials
f. Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
g. Fuel for camp stoves, lanterns, torches or heating elements
h. Automobile batteries
i. Infectious substances
j. Any compound, liquid or gas that has toxic characteristics
k. Bleach
l. Flammable adhesives
m. Arms and ammunition
n. Dry ice (Carbon Dioxide, Solid)
o. Any Aerosols, liquids and/or powders or any other flammable substances classified as Dangerous Goods for transport by Air
Restricted Items
a. Precious stones, gems, and jewelry
b. Uncrossed (bearer) drafts / cheque, currency, and coins
c. Poison
d. Firearms, explosives, and military equipment.
e. Hazardous and radioactive material
f. Foodstuff and liquor
g. Any pornographic material
h. Hazardous chemical items
In case a user ships the above-mentioned products via Shipyaari;
The user may have to pay hefty penalties
No member of Shipyaari will be responsible and liable for any loss, damage, theft, or misappropriation of such products.
In order to ship your website/ecommerce orders, it is necessary to integrate your channels with your Shipyaari panel.
Please click on the link provided below to learn how to synchronize your website/ecommerce orders with Shipyaari:
How to integrate your sales channels?
For a custom website, please refer to the following link:
Shipyaari API Document Helpsheet
Implementing packaging tips can assist in minimizing weight errors during shipping. Here are some recommendations:
Ensure the package size is a perfect fit for the product.
Maintain a suitable balance between the weight of your products and the packaging.
Measure the dimensions of the package rather than just the product itself.
Maintain consistency in packaging style for products within the same category.
Opt for lightweight packaging materials.
By following these guidelines, you can reduce the likelihood of weight errors and ensure accurate shipping weights.
Our tracking page addresses the common issue of buyer-unfriendliness found in traditional tracking pages. We have designed our tracking page to present all essential shipment-related information in a simplified and user-friendly manner. Key details displayed on our tracking page include:
Estimated delivery time
Courier Name
Real-time tracking updates
Order details
By providing these details in a clear and accessible format, we aim to enhance the tracking experience for buyers and ensure they have the necessary information about their shipments.
We have an extensive coverage of over 26,000 pickup and COD pincodes.
We offer integration with all courier partners to our sellers, regardless of their plan. You have the flexibility to select your preferred courier partner during the shipment processing stage or set courier priority rules for bulk processing.
Yes. You can sign up with Shipyaari for free. All you have to do to start shipping is recharge your wallet and you’re ready to go.
Volumteric weight of shipments is the weight calculated on the basis of its dimensions and not the actual dead weight of the shipment.
Volumetric weight is calculated on the basis of the dimensions of the shipment. The forumla is:
Volumetric weight = (Length*width*height) / 5000 Length, width, and height must all be in centimeters. Not all carriers use the divisor of 5000. Some may have a system of dividing by 4000 instead. It is always advisable to check with your carrier beforehand.
Volumetric weight is preferred over actual weight because it allows carriers to charge fairly for shipments that utilize more space than what they weigh. In turn, it helps courier partners stick to their budgets and keep their promises of great accuracy and speed.
Volumetric weight is calculated on the basis of the dimensions of the shipment. The forumla is (Length*width*height) / 5000. The weight or the dead weight of the shipment is the actual weight of the shipment in Kgs.
The actual weight of a shipment cannot be converted into volumetric weight. To measure the volumetric weight from the actual weight, you need the dimensions of the shipment, namely the length, width and height.
Dropshipping is a retail fulfillment method that involves selling products without holding any inventory. The dropshipper works with a supplier who stocks and ships products directly to the customers. The seller does not purchase any inventory upfront and only pays for the products after they have been sold to the customer.
To start dropshipping, you need minimum investment which includes investing in creating a website to sell your products and marketing efforts to create awareness for your products.
To start dropshipping in India, you first need to conduct research and identify the market with high potential. Then, you need to find a supplier for the products, create a website to showcase your products and engage in marketing activities to create awareness. Watch this video to get tips on starting your own dropshipping business.
The 3 benefits of dropshipping are:
-it requires a low investment
– it is easy to scale since you do not need to stock inventory
– there is less risk
Dropshipping can be risky because a dropshipper is completely reliant on the supplier. Since they do not handle the products directly, there is less control and the profit margins are also lower.
An Air Way Bill (AWB) in shipping is a supporting document for goods shipped by air. It contains information about the shipment such as its origin and destination, the details namely the weight, dimensions, and nature of the shipment and the shipper and receiver’s details. It is also used to track the status and location of the shipment in its journey from the sender to the recipient.
The bill of lading is essentially a non-negotiable document that acts as the title of the goods being shipped. The one who has the bill of lading is the one who possesses the goods. On the other hand, the Air Way Bill is a supporting document in shipping that contains details about the shipment and helps track the status of the shipment.
An Air Way Bill is used to provide all the details about the shipment such as the shipper’s details, nature, weight and dimensions of the shipment and the origin and destination details. It also helps track the shipment.
Generally, the AWB number has 11 digits.
No, having a GST number is not mandatory to have a GST number to ship with Shipyaari. However, the seller must ship without a GST number at their own risk.
Yes, with our shipping rate calculator feature you can easily check the estimated courier charged to better plan your shipments.
No, the estimate courier charges generated by the shipping rate calculator are only indicative of the approximate charges.
Yes, we offer insurance coverage up to Rs.5000 for lost shipments, eliminating any need to stress or worry.
Yes, with our easy to use and free customized label printing feature, you can prefix customized templates and add your brand logo to the labels.
Shipyaari’s customer support is available for 18 hours a day from 6am to 12 midnight. You can simply call the team on +91 9136996666. and receive quick resolutions for all your shipping concerns. Alternately, you can also drop a mail on [email protected] for any shipping related concerns.
At Shipyaari, we believe in making logistics accessible to businesses of all sizes. Hence, we do not charge any extra platform fees. Businesses can simply sign up with Shipyaari and enjoy our features at no extra costs.
Yes, at Shipyaari we believe that convenience is key when it comes to logistics and hence we provide flexible multiple pick-up locations for your shipments.
You can start shipping with Shipyaari by following a few simple steps:
1) Add all your company details: Name, billing address, shipping address, bank account details, etc
2) Complete the KYC verification process
3) Add the pick-up and delivery address for your shipments
4) Recharge your Shipyaari wallet and book your first shipment!
An RTO or Return to Origin happens when the parcel could not be delivered to the end customer by the courier partner. It could happen for several reasons such as incorrect address, customer not having cash handy, or even if the customer rejects the parcel among several other reasons.
Login to your Shipyaari account and navigate to the RTO overview section by clicking on RTO on the top left panel of the dashboard.
You can view your Shipyaari wallet balance on the top left navigation bar after logging into your Shipyaari account.
To recharge your Shipyaari wallet, login to your Shipyaari account and click on the wallet icon on the top right of the top navigation bar. After the pop-up opens, enter the recharge amount, coupon code if any, select the mode of payment and click on submit.
Yes, you can recharge your Shipyaari wallet using UPI. Alternately, you can also recharge your wallet using Debit Card, Credit Card, IMPS, NEFT, RTGS, and Net Banking.
You can easily check pincode serviceability on the Shipyaari dashboard. Login to your account and click on the location pin icon on the top right of the top navigation bar. Enter the pincode you wish to search and click on “Check”.
The GST charges on shipping costs is 18%.
To add a B2C order on the Shipyaari dashboard, simply follow these steps:
1) Login to your Shipyaari account and click on “Orders” > “B2C”
2) Add Pickup, Delivery, and Product details
3) Select a Service Type
4) Click on “Add Order” and you will get the Order ID and Tracking ID
Additionally, you can refer to this tutorial.
To add a B2B order on the Shipyaari dashboard, simply follow these steps:
1) Login to your Shipyaari account and click on “Orders” > “B2B”
2) Add Pickup, Delivery, and Product details. Please note that entering the GST number is mandatory in B2B shipping.
3) Select a Service Type
4) Click on “Add Order” and you will get the Order ID and Tracking ID
Additionally, you can refer to this tutorial.
To add a B2C order on the Shipyaari dashboard, simply follow these steps:
1) Login to your Shipyaari account and click on “Orders” > “Add B2C”
2) Click on “Mark as Hyperlocal”
3) Add Pickup, Delivery, and Product details and add pickup and delivery addresses by locating on the map.
4) Select a Service Type
5) Click on “Add Order” and you will get the Order ID and Tracking ID
Additionally, you can refer to this tutorial.
Yes, charges for RTO are levied. The RTO charges are the same as the forward charges.
No, there are no additional charges for multiple pick-up and drop points.
To download manifest, follow these simple steps:
1) Sign in to your Shipyaari account and navigate to “Orders”
2) Select the Order type and click on “Manifest”
3) In the pop-up, enter the date range, select a courier, and click on “Submit”
4) On the Mnaifests page, click on the download icon to download it.
RTO or Return to Origin can occur for several reasons. The most common reasons for RTO are:
– Incorrect delivery address
– Unavailability of recipient
– Damaged good
– Failed delivery attempts
– Customer cancellations
– Unsatisfied customers
You can also read this blog to better understand RTO and common reasons for RTO.
Yes, the items marked as fragile are handled with care during shipping to avoid any unnecessary product damages. We also offer free shipping insurance worth Rs 5000 on the shipments you ship with us.
‘NDR’ stands for Non-Delivery Report. It is a report which summarizes and shows orders that are marked as undelivered. NDR helps you identify gaps and take corrective actions to ensure delivery by reattempting it. Alternately, you can also choose to mark the undelivered order as RTO and initiate the Return To Origin process.
At Shipyaari, we provide only upto three attempts to deliver an order. In case the order remains undelivered after three attempts, it is marked as RTO. Depending on the carrier partner, an undelivered order may also be marked as RTO after the first attempt itself.
In case of an undelivered shipment, once you raise a ticket, the necessary action is taken within 24 to 48 hours.
‘POD’ stands for Proof of Delivery. It is a document that verifies and acts as proof that a given parcel was successfully delivered to the respective recipient. While earlier it was more common to have a physicsl POD copy, most carriers are moving to E-PoD i.e. digital proof of deliveries.
Weight discrepancy in shipping refers to the issue of difference of weight of a package arising between the seller and the shipping company.
The formula for calculating weight discrepancy in shipping is: Weight Discrepancy = Actual Weight – Declared Weight Where, actual weight is the weight of the package as calculated by the shipping carrier and declared weight is the weight that was declared or estimated by the seller at the time of shipping.
If the weight discrepancy is positive (i.e., the actual weight is higher than the declared weight), it means that the seller may be charged additional fees by the shipping carrier.
If the weight discrepancy is negative (i.e.the actual weight is lower than the declared weight), the seller may have overpaid for shipping and may be eligible for a refund or credit.
Every shipping label mandatorily contains the follow information:
1) Sender’s information
2) Recipient’s information
3) Tracking number
4) Shipment details
5) Handling instructions, if any.
Shipping