Introduction 

Whether you’re a business or an individual shopper, knowing how to track your orders online is crucial. For businesses, it goes beyond just completing transactions—it’s about creating a great overall shopping experience. Prioritize this experience to build customer loyalty and encourage repeat visits to your online store.
Recent studies show that providing consumers with order tracking notifications has a 70% open rate, which is quite impressive compared to sending emails or text messages to them.
If you’re wondering how to track orders online and have complete control over your purchases, this guide is for you. Keep reading as we take you through the essential steps to seamlessly track your online orders and ensure a satisfying shopping journey.

Step-by-Step Tutorial to Track Packages Online

Statistics indicate that 97% of customers want to track packages at every stage of the shipping process. Another study highlights that consumers generally visit their online tracking page an average of 3.5 times per order.
Let’s look at a step-by-step procedure to track orders online

Step 1: Keep Your Order Tracking Number Handy

Begin by locating your tracking number or airway bill, available on your confirmation email or receipt. This crucial identifier can be obtained from the sender or the shipping company. Once acquired, proceed to the online tracking platform to take the next step.

Step 2: Locate Your Order

Locate a specific order by utilizing the search panel or searching for ‘track my order’. You can punch in the order number, customer name, or address to narrow down your results.

Step 3: Streamline Your Orders

Efficiently manage your orders by sorting them based on status or any available column in your order analytics. This ensures a quick overview and easy organization.

Step 4: Receive Timely Notifications

Enable notifications to receive timely updates on your order’s status. Stay informed about shipping milestones, ensuring you never miss a beat in the delivery process.

Step 5: Utilize Interactive Maps

Explore the interactive map feature to visualize the entire delivery route. Understand the journey your package takes from the warehouse to your doorstep, enhancing your connection with the shipping process.

When organizations allow live tracking for customers, they can monitor the delivery progress in real-time. With just a click on the live online tracking link, customers can witness a map showcasing the driver’s current location in real time. Additionally, they can effortlessly access order specifics and a comprehensive list of items slated for delivery.

How Can Businesses Better Assist Their Consumers Track Online Orders?

Below are some strategies that businesses can implement to ensure a seamless and effective online order tracking experience for their consumers:

Craft Compelling Subject Lines to Boost Open Rates

Businesses need to personalize their email subject lines to increase engagement. The idea is to use a subject line that evokes excitement and connection with customers.

Provide Relevant Delivery Information

You must ensure that consumers get comprehensive information about their order status updates, online tracking links, and a list of items in the shipment.

Implement Call-to-Action

Feature a prominent and clear call-to-action button, such as “TRACK MY ORDER,” on the order tracking page. Make it easy for customers to take the next step and stay involved in the delivery process.

Highlight Customer Support Channels

Make sure you don’t miss out on empowering customers by showcasing available support channels, such as live chat, product guides, returns policies, or FAQs. This enables effective resolution of queries or concerns, enhancing the overall customer experience.

Indulge in Product Recommendations

This strategy is also a great way for businesses to circulate their marketing content, inculcate coupons or discounts into the online tracking page, and redirect customers back to their online store. This behavior encourages repeat purchases and brand loyalty.

Wrapping Up 

When it comes to online orders, helping consumers track orders is highly essential for retaining customers and encouraging business growth. This helps them stay informed about their shipments, receive real-time updates on order status changes, and increase their ability to track orders shipped. This ultimately enhances the customer experience today.
Your company can use Shipyaari’s all-in-one dashboard to manage returns, track shipments, place orders, and trace COD packages.

To lower RTO, you can also use Shipyaari Delta, which is a great tool for sending automated WhatsApp messages to your clients. This product has several important features, such as order confirmation, address confirmation, real-time order tracking, and the ability to convert COD orders to prepaid ones.

To find out more, try for free today!