Introduction 

Are you curious about how leveraging WhatsApp chatbot for business alongside live chat can help you optimize online support and ensure customer satisfaction? Let us help you understand this.
For example, an online chatbot can help your customers find the right products, get shipping or delivery information, and resolve their complaints.
Thus, by using chatbot and live chat, your customers will get instant and accurate responses at any time of the day. This will improve their loyalty and trust towards your business.
In this article, we will discuss four benefits of using live chats and WhatsApp chatbots for business.

4 Benefits of Leveraging Live Chats and WhatsApp Chatbot for Business

Live chat will help your customers communicate with your company’s representative in real-time. In contrast, WhatsApp chatbot for business is an automated software that uses artificial intelligence (AI) and natural language processing (NLP) engines to interact intelligently with your customers. 

24/7 Customer Support

Chatbots and live chat will help you ensure that your customers have access to online support every day and at all times. This will help your customers find the information, products, and help they are looking for instantly and without having to change channels or platforms. 
Such customer support will thus improve the satisfaction of your customers and keep them loyal to your business. 

Provide Personalized Customer Services

Live chat and chatbots online can help you provide personalized customer service. In the case of live chats, AI analytics can help you identify areas for improvement and focus so that you can train your agents accordingly. 
WhatsApp chatbots for businesses, however, use NLP and AI to understand customers’ intents, emotions, and preferences. Both approaches will help you tailor responses to your customer’s needs so that they are more accurate, relevant, and consistent. 

Reduces Waiting Times

Online chatbots and live chat will help you optimize online customer support by reducing the time customers wait for a response or a resolution. With these tools, customers will be able to get instant replies to their common queries and frequently asked questions. 
Instant responses and resolutions are possible because these tools are trained to handle and solve common queries, such as shipping details, updating reservation details, finding discount coupons or refund status, placing an order and completing its payment, and troubleshooting tips for setting up new goods or services. 
They are also trained to improve based on customer feedback and changing requirements constantly. 

Enhanced Customer Insights

When you integrate chatbot and live chats with your company’s CRM system, the live chat agent and WhatsApp chatbot for business will get access to customer details, past transactions, and other necessary information.
These insights will help them be of better service to your customers, making them happier with your online support.

Conclusion

It is vital that each business optimizes its online support to retain its customers. One of the best ways to do this is through live chat and WhatsApp chatbots for businesses, which can be included on your website or app.
These tools will help you take care of your customers in a manner that not only satisfies them but also helps you increase sales and reduce operational costs.
By using Delta of Shipyaari, you will be able to leverage WhatsApp to improve customer engagement by sending catalogs and notifications, supporting agent live chat and chatbot live chat, and gathering insights through integrated CRM. For further information, give us a call today!