Introduction 

Ekart, India’s top supply chain enterprise since 2009, offers complete B2C, B2B, warehousing, and end-to-end solutions for brands and retailers.

Known for its excellent consumer experience, reliable delivery, and scalability, Ekart has become the go-to partner for businesses nationwide.

Recognized with awards and certifications like ISO and TAPA, Ekart is the largest network for efficient package delivery solutions. Their dedication to innovation and efficiency helps them build a cost-effective, sustainable supply chain with a focus on safety and operational excellence.

Key Features of Ekart Logistics

Offering effective package delivery solutions, Ekart is shaping the future of logistics.

Its core features include:

Expansive Delivery Network

Ekart Logistics boasts an extensive delivery network spanning cities and towns, ensuring broad coverage and timely deliveries. Their well-established infrastructure enables them to reach even remote areas, establishing them as a reliable logistics partner.

Advanced Tracking and Visibility

Ekart Logistics allows customers to monitor their shipments in real-time. Through their intuitive interface, customers can track package locations and estimated delivery times and receive notifications for updates or delays.

Flexible Delivery Options

Recognizing diverse customer needs, Ekart Logistics offers flexible delivery options. Customers can select preferred delivery time slots, including same-day or next-day delivery, and schedule deliveries at their convenience.

Reverse Logistics

Ekart Logistics prioritizes efficient return management, offering robust reverse logistics solutions. Customers can initiate returns and track return shipments, simplifying the process for e-commerce businesses.
The commitment to seamless reverse logistics extends to the express courier delivery domain, where Ekart Logistics not only prioritizes timely deliveries but also offers a hassle-free return process.

Customer Support

Ekart Logistics places a high priority on customer satisfaction and provides excellent support services. Their dedicated support team assists customers with queries or concerns related to deliveries, ensuring prompt and helpful assistance throughout the delivery process.

Data-Driven Decision-Making

Ekart Logistics recognizes data for effective supply chain management. The company invests in data analytics capabilities to extract insights from its vast network of shipments, deliveries, and customer interactions.
By analyzing historical data, Ekart Logistics identifies patterns, trends, and potential bottlenecks, enabling proactive measures to optimize performance, allocate resources effectively, manage inventory efficiently, and enhance customer satisfaction.

Prominent Logistics Solutions Offered by Ekart

Here are some of the prominent Ekart logistics solutions for efficient package delivery:

B2C Express Services

Ekart’s B2C Express services cater to the needs of eCommerce organizations, covering 14,000 pin codes in India. This service strives to enhance the customer experience and offer reliable delivery services. For shorter distances, they offer same-day or next-day delivery, while longer distances ensure delivery within 48–96 hours.
Their air capability ensures timely delivery to 1,800 cities within 96 hours, ideal for time-sensitive shipments. Additionally, it offers exclusive document supply chain services for the safe and timely delivery of documents across India, along with large supply chain services for shipments above 20 kg.
Its end-to-end offerings include:

• Ekart’s technology-driven capabilities for seamless pickup and delivery of eCommerce shipments
• Next-Day Parcel Delivery Service
• Product Exchange Service
• RVP with Quality Check Service
• Large and Oversized Delivery Service
• Document Supply Chain Service
• Track and Trace
• Solutions across the customer lifecycle

Warehousing Solutions

Ekart provides flexible, scalable, and professionally managed inventory storage solutions across various industries.
With Grade A warehouses spread across 20 locations, they offer premium, high-quality space, and value-added services, with specialized options for temperature-controlled and high-value inventory storage.
Their in-house Warehouse Management System (WMS) ensures streamlined processes, while inventory management services include refurbishment, logistics management, and green packaging.
Its end-to-end offerings include:

• Order Management
• Refurbishment
• Warehouse Management System
• Warehousing with Value-Added Services
• Logistic Management
• Inventory Management

B2B Express

Through multi-modal solutions, Ekart provides a variety of transportation choices for bulk and heavy cargo. Their wide network of hubs throughout India and their daily operation of over 7,000 vehicles enable them to easily manage both full truckload (FTL) and less-than-truckload (LTL) freight requirements.
For items that must arrive quickly, their surface express capacity and air B2B services guarantee priority and faster transit.
The end-to-end offerings include:

• Air Express
• Surface Express
• Full Truckload Services
• Part Truckload Services
• B2B Express Logistics with Secured Fleet
• B2B Logistic Services with Air Network
• Line haul and Transportation management solutions

4PL Solutions

Ekart offers comprehensive 4PL solutions leveraging exceptional warehousing, logistics, network, and infrastructure capabilities supported by advanced technology and analytics.
With tailor-made solutions for over 80 eCommerce-ready categories, they aim to digitize the supply chain, further optimizing costs across the entire process.
Its end-to-end offerings include:
Reduced Cost with Scale
Complete Experience Ownership
Tech First Approach
Realtime Updates

Community Warehousing Program

Ekart’s Community Warehousing Program is for multi-channel eCommerce fulfillment, primarily in lifestyle, beauty, personal care, and accessories segments.
With tech-enabled sourcing through a pan India network, they ensure faster service delivery, higher ROS, and near-zero losses. The program offers single-window onboarding, maintenance, reporting, and dispute resolution.
The end-to-end offerings include:
Expansive network with placement intelligence
Integrated upstream, downstream, and reverse logistics services
Single-window onboarding
Linehaul and Dropship Services
B2B/FTL/PTL or Bulk Shipment

Conclusion

Ekart Logistics goes beyond just delivering packages. The company is dedicated to using data for decisions, embracing technology, prioritizing sustainability, fostering collaboration, and ensuring the well-being of its employees.
With a focus on customers, advanced technology, and a commitment to excellence, Ekart is transforming the logistics industry, making operations more efficient and driving change across the board.