Introduction
In e-commerce courier services, quick fulfillment is no longer just a “nice to have” feature. Instead, it is what customers expect as a part of standard service.
In fact, 90% of customers see 2 to 3-day delivery as the standard, and 30% will choose a service provider based solely on their ability to deliver products and services on the same day. This shows the increasing demand for rapid delivery in the e-commerce landscape. And for e-commerce businesses and their logistics partners, this presents a challenge with last-mile delivery.
Last-mile delivery consists of the entire process of receiving an order, locating the product(s), preparing them, and moving them from the warehouse to the customer. Needless to say, fulfilling this mammoth task needs helping hands all around.
In this article, we will explore the intricacies of last-mile delivery challenges and provide actionable solutions to overcome them.
Read on!
Challenges in Last-Mile Delivery in e-commerce Courier and their Solutions
Here are some challenges linked to last-mile delivery within the realm of e-commerce fulfillment:
The Shortest Route Problem
Route optimization is one of the key issues facing eCommerce giants. Customers today are expecting the one-hour delivery online shopping experience.
However, to make this a reality, businesses need to have their products warehoused as close to the customer as possible.
Not just the location, even for deliveries with perhaps a timeline of a day or two, the route to be followed makes a big difference.
Inventory Management Issues
Inventory management plays a key role when it comes to e-commerce. Almost 84% of customers will not shop again with a business if they have a poor delivery experience. This shows the importance of efficient inventory management in influencing the delivery process.
With the right tools, you can make e-commerce shopping for your customers a seamless episode.
Cost of Delivery Challenges
Quick service often leads to higher costs. Achieving rapid deliveries can strain resources, potentially increasing prices and deterring new customers. So, businesses must implement cost-effective strategies without compromising delivery speed to achieve e-commerce success.
Cost Management Issues
Cost management issues can arise in various forms, from operational inefficiencies to unplanned expenses.
But, there is a way to keep the added e-commerce fulfillment cost in check. Tie up with a logistic partner that works with multiple businesses across the country. This way, the cost of fulfillment gets shared between businesses, and your delivery charges and end-product pricing remain competitive.
Real-time Tracking Challenges
Today, customers expect constant updates on where their products are. From the moment they order from you to the point in time when they receive their order, they expect real-time tracking. So, make sure you implement real-time tracking strategies to enhance customer trust and address logistical issues.
Final Words
Last-mile challenges in any e-commerce courier are complex and need innovative solutions.
Cutting-edge technology such as route planning software, delivery tracking systems, automated warehouses, and many more make it a nearly hassle-free experience.
In this regard, note that partnering with a logistics enabler like Shipyaari can help you navigate these complexities with ease. Our product, Shipyaari Delta, helps you provide automated WhatsApp communication to customers with the power of AI. This not only enhances the transparency of deliveries but also ensures a seamless communication channel between you and your customers.
Reach out today to learn more!
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